Design Metrics

Design can move the needle.  It can drive sales, retain customers and impact referrals. To prove that design is driving business, you need specific, targeted data.  We often test conversions by A/B testing two different layouts or copy variations.  But, there is another layer to these metrics – the emotional resonance of design.  Aesthetics can …

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Open Space Conversations at Balanced Team SF

At the Balanced Team meeting in San Francisco, our program consisted mostly of prepared presentations. Because dialog and participation are so important to us, we reserved some time Sunday afternoon to solicit conversation topics from the participants. Over lunch, the group was asked to think about one or more “conversation topics you’d like to lead.” …

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Balanced Team SF – Fall 2013 – The Takeaways

A great event for me, much like a great movie, is always characterized by its persistent effects on my daily thinking. I attended my first Balanced Team event in San Francisco 3 years ago and the caliber of people and quality of ideas generated made me sign up for the next event, held in Chicago …

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